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Return & Exchange

EXCHANGES & REFUNDS

 

I Want to make a Return

 

You want to exchange or return your item(s) because: It has a defect; It is not the right size; I do not like the color; I do not like the item; Other reason. To ensure the smooth procedure of exchange or refund, please fill in this form.

 

Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use and do not have label or invoice cannot be exchanged nor returned.

 

Please follow these steps:

 

Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.

 

The exchange and return procedure are carried out through any registered courier Parcel. To do it, you only have to email us or fill out the form here and our team will schedule the new date that best suits you. The return shipping cost from your address to our premises is your responsibility. Courier charges and/or shipping costs are non-refundable.

 

Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

 

1-                  What will be the cost to do an Exchange?

The return shipping cost from your address to our premises is your responsibility. You will be requested to pay the new item shipping cost to be sent from our premises to your chosen address.

Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

 

2-                  What will be the cost of making a refund?

If you wish to ask for a refund, please note that only the item(s) value will be refunded, which does not include the shipping cost.

Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

 

3-                  Can I return more than one item from different orders at once?

Yes, you can! Just make sure that when you email us at info@bravido.pk or reach out to us through our social media platforms and you may state that you will be returning items from different orders. Also, don’t forget to place the invoice from each order inside the package.

 

4-                  How long do I have, to exchange or return an item(s)?

You have 15 Days starting from the date stated on your invoice.