EXCHANGES
& REFUNDS
I Want to
make a Return
You want to exchange or return your item(s) because: It has a
defect; It is not the right size; I do not like the color; I do
not like the item; Other reason. To ensure the smooth procedure of
exchange or refund, please fill in this form.
Make sure the item you wish to
exchange or return is in perfect conditions, meaning, it cannot show any
evidence that it has been used and must contain all the labels. Items that show
signs of use and do not have label or invoice cannot be exchanged nor returned.
Please follow these steps:
Put the item(s) and the respective
invoice inside the original package. In case you do not have the original
package or it’s damaged, you may use a different one. However, we will not be
responsible for any damage that may occur during transport.
The exchange and return procedure are
carried out through any registered courier Parcel. To do it, you only have to
email us or fill out the form here and our team will schedule the new date that best suits you. The
return shipping cost from your address to our premises is your responsibility.
Courier charges and/or shipping costs are non-refundable.
Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.
1-
What will be the cost to do an Exchange?
The
return shipping cost from your address to our premises is your responsibility.
You will be requested to pay the new item shipping cost to be sent from our
premises to your chosen address.
Important note: If you decide to send us an item
back, whether you are exchanging or returning, without first contacting us, you
will be 100% responsible for all fees, damages or possible loses.
2-
What will be the cost of making a refund?
If
you wish to ask for a refund, please note that only the item(s) value will be
refunded, which does not include the shipping cost.
Important
note: If
you decide to send us an item back, whether you are exchanging or returning,
without first contacting us, you will be 100% responsible for all fees, damages
or possible loses.
3-
Can I return more than one item from different orders at once?
Yes, you can! Just make sure that when you email us at info@bravido.pk or reach out to us through our social media platforms and you may state that you will be returning items from different orders. Also, don’t forget to place the invoice from each order inside the package.
4-
How long do I have, to exchange or return an item(s)?
You have 15 Days starting from the
date stated on your invoice.
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